Return And Exchange Policy

Last Updated: May 2026

At Nuzhat Ali, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process in accordance with applicable UAE consumer protection laws.

Eligibility for Returns & Exchanges

Items may be returned or exchanged if:

The request is submitted within 7 days of receiving the order.
The item is unused, unworn, unwashed, and in its original condition.
All original tags, labels, packaging, and accessories are intact.
The item is free from stains, odors, damage, or alterations.

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items cannot be returned or exchanged:

Customized or made-to-order products
Altered garments
Gift cards
Promotional or clearance sale items
Products marked as "Final Sale"
Items damaged due to misuse, improper care, or normal wear and tear

Unless required by applicable law, these items are not eligible for refund or exchange.

Damaged, Defective or Incorrect Items

If you receive:

A damaged item
A defective product
An incorrect item

Please contact us within 48 hours of delivery and provide:

Order number
Clear photographs of the product
Description of the issue

Upon verification, we will arrange a replacement, exchange, or refund where applicable.

Exchange Policy

Eligible products may be exchanged for:

A different size (subject to availability)
Another product of equal value
Store credit where applicable

If the requested replacement product is unavailable, store credit or a refund may be offered at our discretion.

Return Process

To initiate a return or exchange:

Step 1

Contact our customer support team with:

Order number
Product details
Reason for return or exchange

Step 2

Our team will review your request and provide return instructions.

Step 3

Return the item in its original condition and packaging.

Step 4

Once received and inspected, we will notify you regarding approval and further processing.

Refund Policy

Approved refunds will be processed to the original payment method used during purchase.

Refund processing times may vary depending on:

Payment provider
Banking institution
Card issuer

Typically, refunds are processed within 7–14 business days after approval.

Original shipping charges, if any, are generally non-refundable unless the return is due to our error or a defective product.

Return Shipping Charges

If the return is due to a defective, damaged, or incorrect item, return shipping costs will be covered by Nuzhat Ali.
For returns based on personal preference, sizing issues, or change of mind, return shipping costs may be the responsibility of the customer.

Inspection & Approval

All returned products undergo inspection upon receipt.

Nuzhat Ali reserves the right to:

Approve or reject return requests
Refuse refunds for products that do not meet return eligibility requirements
Deduct reasonable costs if items are returned in a condition different from their original state where permitted by law